PRODUCT SUPPORT EXECUTIVE

ABOUT US

Datacultr is a global Digital Operating System for Credit Recovery, it drives Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital- Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations since 2019.

Our platform, makes the underserved and unbanked segment viable, for providers of Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Our head-quarter is in Dubai and we have offices in Gurugram, India and Singapore; with our Development Center based out of Gurugram, India.

ORGANIZATION’S GROWTH PLAN

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment face due to restricted access to financing.

We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

JOB DESCRIPTION

POSITION – Product Support Executive

ROLE – Individual Contributor

DIVISION/VERTICAL – Operations

LANGUAGE REQUIRED – English

WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram WORKDAYS – 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS – 08:00 am to 08 pm Night Shifts would be WFH

QUALIFICATION – Any Graduate

NOTICE PERIOD – Immediate Joiners only

ABOUT ROLE

As a Product Support Executive member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

RESPONSIBILITIES

 Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

KEY REQUIREMENTS

 Must have 0 - 3 years of experience required in any Technical Support Process or role i.e. Customer Service, preferably with an IT Consulting or training company.

 Active Listener.

 Must be proficient in any of the above mentioned languages along with English.

 TAT oriented approach.

 Good working knowledge with Microsoft Excel or Microsoft Suite.

 Excellent communication and interpersonal skills.

PERK AND BENEFITS

 Flexible working hour

 Professional Development-Continuing education, up skilling

 Exciting work culture