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Customer Service Executive in Gurgaon

Datacultr

Datacultr

Customer Service
Gurugram, Haryana, India
Posted on Saturday, June 22, 2024
Key Responsibilities

  • Listening to our B2B Customer’s concerns and handling product-related complaints or queries on TAT basis
  • Contribute ideas to resolve customer problems to improve productivity
  • Maintain and update customer documentation as needed
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
  • Actively listen to the concerns with a Solution Oriented approach
  • Manage transactions over CRM

About Company: Datacultr is a platform as a service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. Datacultr allows the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing smartphones as collateral. We live in India, Southeast Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around US$92Mn Datacultr currently has operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.