PeopleForce is a unique and powerful platform that manages the entire employee experience and automates all aspects of HR.

We build a high-performance culture in teams worldwide, starting from our own.

Are you passionate about working in a dynamic, fast-growing SaaS company with ambitious goals and opportunities? Join us, and let’s drive HR Tech together!

We are seeking a Senior Customer Success Manager with experience in B2B SaaS.

If you want to use your proven sales experience to help businesses make a transformational change rather than buy a SaaS solution, this position might be perfect for you!

Our ideal candidate has:

- Experience: At least 3-5 years of experience in Customer Success or Account Management within the B2B SaaS industry.

- Language Skills: must have - Ukrainian C1 and English B2 or higher, as a plus - Spanish or Polish;

- CRM Proficiency: Extensive experience with CRM systems such as HubSpot and Salesforce.

- Technical Skills: Proficient in Google Spreadsheets and Google Slides.

- Strategic Thinking: Ability to focus on the big picture while managing detailed tasks.

- Problem Solving: Quick-thinking and effective problem-solving capabilities.

- Communication and Negotiation: Excellent communication and negotiation skills.

- Attitude: Possesses a proactive, can-do attitude.

- Proactivity: Demonstrates initiative and a proactive approach to tasks.

- Reporting and Presentation: Experienced in creating reports and presentations.

- Soft Skills: Exceptional interpersonal and soft skills.

- Demo and Presentation Skills: Competent in conducting demos and delivering presentations.

What you will do:

- Contribute to generating monthly recurring revenue (MRR) aligned with company objectives and support initiatives to create new MRR.

- Aid in maintaining the monthly churn rate.

- Implement preventative measures against customer churn and adhere to established churn management processes.

- Serve as customers' primary point of contact, ensuring they have all the tools to utilize the product effectively.

- Develop and maintain strong relationships with customers, assisting them in maximizing the value they derive from the product.

- Conduct Monthly Business Reviews with customers to assess their satisfaction, understand their business needs, and identify upsell opportunities.

- Set and communicate clear client retention goals.

- Engage customers regularly to ensure consistent product usage.

- Bridge the sales and customer support gap to ensure seamless customer experience.

- Proactively address customer issues by coordinating with relevant departments and managing resolution outcomes.

- Support the onboarding process for new employees.

- Perform other duties as assigned by management.

What do we offer?

- 100% remote job within a few hours GMT(+1) timezone.

- Paid Annual leave.

- Paid Sick leave.

- Work at a rapidly expanding B2B SaaS HRM company.

- Full-time basis, flexible work schedule (Mon-Fri), allowing for innovation and problem-solving.

- Brilliant colleagues with whom to share and exchange knowledge.

- Opportunities for skill development and career advancement.

How to Apply:

If you are passionate about customer success and want to be part of a dynamic and forward-thinking team, we would love to hear from you! Please submit your resume and cover letter outlining your relevant experience, as well as a brief outline of your salary range expectations and why you are a perfect fit for this role.

Embark on this ambitious journey with us and shape the future of innovation!